Midwest Log Furniture guarantees our products against defects in material and craftsmanship for as long as you own the furniture. If you have a warranty issue, contact us, and we will send you a replacement piece, repair or replace the item(at our option). Warranties for finishes, stains and fasteners are per the manufacture respectively.
Returns - We accept returns within 14 days of delivery, all items must be returned in new condition and original packaging. Notify us of the return and ship the item back to us. Customized items may not be returned. Customers are responsible for return shipping and 15% restocking fee. Refunds are issued within 72 hours, once the item has been received and inspected. Refunds will be issued using the original method of payment.
"Checking" or cracks, are a natural characteristic of all rustic furniture and occur naturally during the drying process of wood and logs. Checking generally begins near the center of the log and will vary in width and length depending on the log size. Checking is part of the character and beauty of log furniture. Typically, the larger the diameter of the log or timber, the larger the cracks. Checking does not affect the structural integrity of the furniture. All our rustic furniture products are covered by a lifetime warranty on material & workmanship. Checking is not considered a defect and is not subject to this warranty.
Screw & Bolt Connections
Natural changes to logs from humidity or further drying of the wood may cause previously tight joints and fastners to become loose. Tighten fastners on a as needed basis. Do not put log furniture directly near heat sources such as radiators or fireplaces.