Returns & Warranty
Lifetime Warranty
Midwest Log Furniture guarantees our products against defects in material and craftsmanship for as long as you own the furniture. If you have a warranty issue, contact us, and we will send you a replacement piece, repair or replace the item(at our option). Warranties for finishes, stains and fasteners are per the manufacturer respectively.
Checking
"Checking" or cracks, are a natural characteristic of all rustic furniture and occur naturally during the drying process of wood and logs. Checking generally begins near the center of the log and will vary in width and length depending on the log size. Checking is part of the character and beauty of log furniture. Typically, the larger the diameter of the log or timber, the larger the cracks. Checking does not affect the structural integrity of the furniture. All our rustic furniture products are covered by a lifetime warranty on material & workmanship. Checking is not considered a defect and is not subject to this warranty.
Screw & Bolt Connections
Natural changes to logs from humidity or further drying of the wood may cause previously tight joints and fasteners to become loose. Tighten fasteners on a as needed basis. Do not put log furniture directly near heat sources such as radiators or fireplaces.
Return/Cancellation Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
Customers are responsible for return shipping cost and a 15% restocking fee.
CANCELED ORDERS
Unshipped orders canceled 5 days or later from date of purchase are subject to a 15% restocking fee. Orders canceled during shipment are subject to return shipping cost and a 15% restocking fee.
RETURN PROCESS
To return an item you must contact us to obtain authorization. After receiving authorization, place the item securely in its original packaging, and mail your return to the address provided with the authorization.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
● Customized items
DAMAGED/DEFECTIVE PRODUCTS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. We must receive notice of any issue such as damage, missing parts etc., regarding our products, within 7 days of delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(765) 421-6318
contactus@midwestlogfurniture.com